Shipping policy

Shipping Policy

At chkhw.com, security and product authenticity are our top priorities. All hardware wallets are stored in climate-controlled, secure facilities and shipped in tamper-evident packaging directly to your doorstep.

Authenticity & Security Guarantee

Factory Sealed: Every device sold on chkhw.com is 100% brand new, factory-sealed, and sourced directly from official manufacturers or authorized channels.
Tamper-Evident Packaging: We inspect every outgoing package to ensure seal integrity before handoff to couriers.
Non-Returnable Security Rule: For safety reasons, once a hardware wallet package has been opened or the factory seal broken, it cannot be returned.

Order Processing Time

Orders placed before [12:00 PM HKT] Monday through Friday are processed and dispatched on the same business day.
Orders placed after cutoff or over weekends/public holidays will be processed on the next business day.
You will receive an automated shipping notification with a tracking number as soon as your order leaves our warehouse.

Shipping Rates & Delivery Estimates

Shipping Method	Estimated Delivery	Shipping Cost
Local Courier (Hong Kong)	1–2 business days	Free over HK $$2000 / HK$$ 30 flat rate
Express Courier (SF Express / DHL)	1–3 business days	Calculated at checkout
International Express	3–7 business days	Calculated at checkout

Signature Required Upon Delivery

To prevent theft, intercept attempts, or misdelivery of crypto security hardware:

All hardware wallet orders require a direct signature upon delivery.
We recommend shipping to an address where someone will be available to sign for the package.

Customs, Duties & Import Taxes (International Orders)

International buyers are responsible for any applicable customs clearance fees, import duties, or local VAT/taxes levied by their country’s border authorities.
Packages refused due to unpaid customs duties will be returned to us, and original shipping costs plus return carrier fees will be deducted from any eligible refund.

Package Inquiries & Support

If your tracking information shows "Delivered" but you have not received your package, or if the shipment box arrives physically damaged or tampered with: